Vivo Brazil: Airtime Credit
Airtime & Data Credit
Intro
Vivo is the leading telecom operator in Brazil. The company is trusted by more than 80 million consumers – individual, businesses, households and organizations – to which provides mobile, wireless, wireline, and VAS services.
In 2016, Vivo decided to launch an RFP to select a partner capable of offering advance credit to their prepaid customers who try to use data, SMS, SVA and voice and are not successful, according to a credit score based on each customer’s usage profile.
Details
The Challenge
Considering Vivo’s requests, TIMWETECH found it essential to provide an integrated solution, with custom-developed functions, allowing the operator to meet the specific needs:
Increase number of recharges
through a balance advance
Increase ARPU
Obtain additional income through
the advanced credit service
The Solution
Our value proposition combined the already established platform – implemented in several relevant markets – with our experience in managing and acquiring clients.
To comply with all the requirements of Vivo, TIMWETECH has implemented the following features:
– Advanced scoring algorithm;
– Multiple denominations;
– New triggers push;
– Multichannel;
– Automatic package activation;
– Multi-loan;
– Complementary balance
– Automated loan service.
KPIs
The Results
SERVICE PENETRATION
%
BAD DEBT
%
ADVANCED CREDIT
%
MNO NET REVENUE
%
We care about quality, data integrity and security
