Ooredoo Qatar: Master Aggregator

Aggregation Services

A 360º Partner Management Solution

In 2013, Ooredoo Qatar launched an RFP to select a partner capable of aggregating their partners, as well as managing all the channels to sell content to the end user – Mobile, Web, USSD, IVR, etc. TIMWETECH was the selected partner to provide the full outsourcing of their VAS capabilities.

Details

The Challenge

Considering Ooredoo’s requests, TIMWETECH found it essential to provide services such as the aggregation and management of all third-parties, portal management and consultancy.

TIMWETECH aimed to achieve two main goals:

1. Aggregate all existing partners;

2. Reduce the number of complaints from Ooredoo’s existing partners and services.

The Solution

To comply with all of Ooredoo’s requirements, over the years TIMWETECH has developed a solution with the following features:

– Master aggregation platform to ensure fraud and subscription management;

– Centralized customer care tool, guaranteeing a clean and clear complaint management;

– Faster invoicing and payments for Content Providers;

– Improve cross department coordination;

– 20% increase of overall VAS revenues.

Apart from these, TIMWETECH also aims to launch new initiatives in the operator’s portfolio:

– New core Value Added Services;

– WAP and Web entertainment portal;

– Re-launch RBT platform;

– Content bundling with Core Services;

– Consent Gateway;

– Gamification to increase engagement;

– Google & Huawei DCB;

– New USSD portals.

KPIs

The Results

REVENUE (COVID TIMES)

%

PARTNERS

MONTHLY CHARGES

TROUBLE TICKETS (3 MONTHS)

%

Testimonial

“TIMWETECH has played a key role in driving business for Ooredoo Group companies and always kept up to the expectation levels. We highly recommend them.”