Movistar Costa Rica: Airtime Credit
Movistar is the fastest growing telecom operator in Costa Rica. The company is trusted by more than 3M consumers – individual, businesses, households and organizations, to which provides mobile, wireless, wireline, and VAS services.
In 2020, Movistar decided to improve its in-house Airtime Credit service by outsourcing it to a company that could provide the credit scoring platform and manage the service.
Considering the simplicity of the in-house service, TIMWETECH found it essential to provide an integrated solution, with custom-developed functions, which would allow Movistar to meet the needs:
- Increase service penetration
- Increase average ticket of the credit
- Decrease bad debt
To combine an already established platform, implemented in several relevant markets, with experience in managing and acquiring clients.To achieve Movistar’s goals, TIMWETECH has implemented the following features:
Advanced Scoring algorithm
Automatic package activation
The Results in KPIs