Movistar Costa Rica: Airtime Credit

The Challenge

Movistar is the fastest growing telecom operator in Costa Rica. The company is trusted by more than 3M consumers – individual, businesses, households and organizations, to which provides mobile, wireless, wireline, and VAS services.

In 2020, Movistar decided to improve its in-house Airtime Credit service by outsourcing it to a company that could provide the credit scoring platform and manage the service.

Considering the simplicity of the in-house service, TIMWETECH found it essential to provide an integrated solution, with custom-developed functions, which would allow Movistar to meet the needs:

  • Increase service penetration
  • Increase average ticket of the credit
  • Decrease bad debt

The Solution

To combine an already established platform, implemented in several relevant markets, with experience in managing and acquiring clients.

To achieve Movistar’s goals, TIMWETECH has implemented the following features:

Advanced Scoring algorithm

MUltiple Denominations

multiple channel

Automatic package activation



The Results in KPIs


average ticket


credit advance


services revenue

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