Ooredoo Tunisia: Master Aggregator
Aggregation Services
Intro
TIMWETECH has been the provider for Master Aggregation of the Ooredoo Group since 2013, managing end-to-end business, construction strategy, technical operations, provisioning and financial settlement of all brand providers, OTT, Google and third-parties.Â
Details
The Challenge
At the time, Ooredoo presented their three main pain points:
1. High level of customer complaints;
2. Poor lifecycle management;
3. Lack of centralized tools for back-end to manage partners.
The Solution
A centralized platform capable of managing the entire lifecycle and billing of all VAS suppliers, covering DCB as well as the traditional VAS services.Â
– Centralized marketing tools;
– Monitoring and complaint management;
– IT and customer care for detailed reporting & analytics.
KPIs
The Results
REVENUE GROWTH IN 1 YEAR
%
PARTNERS & PRODUCTS WITH FULL DIGITAZATION OF VAS PRODUCTS
%
Testimonial
“TIMWETECH has played a key role in driving business for Ooredoo Group companies and always kept up to the expectation levels. We highly recommend them.”Â
We care about quality, data integrity and security
