Movistar Costa Rica: Airtime Credit
Airtime & Data Credit
Intro
Movistar is the is the fastest growing telecom operator in Costa Rica. The company is trusted by more than 3M consumers – individual, businesses, households and organizations, to which provides mobile, wireless, wireline, and VAS services.
In 2020, Movistar decided to improve its in-house Airtime Credit service by outsourcing it to a company that could provide the credit scoring platform and manage the service.
Details
The Challenge
Considering the simplicity of the in-house service, TIMWETECH found it essential to provide an integrated solution, with custom-developed functions, which would allow Movistar to meet the needs:
– Increase service penetration
– Increase average ticket of the credit
– Decrease bad debt
The Solution
Our value proposition combined the already established platform – implemented in several relevant markets – with our experience in managing and acquiring clients.
To achieve Movistar’s goals, TIMWETECH has implemented the following features:
-
- Advanced scoring algorithm
- Multiple denominations
- Multiple channel
- Automatic package activation
- Multi-loan
KPIs
The Results
SERVICE PENETRATION
%
AVERAGE TICKET
%
BAD DEBT
%
We care about quality, data integrity and security
