Research & Development
We research and develop disruptive methods that ensure customer success
Our products have a high impact not only on the customers where they are developed, but in the digital world, by breaking down barriers and allow new evolution paths.
Here are some examples:
weWallet
weWallet aimed to mitigate the distrust of different players about payments in mobile apps. The idea was to investigate and develop a technological ecosystem that maximized consumers, merchants, and brands acceptance.
weWallet has four main components: (1) digital mobile wallets and their management interfaces; (2) business management and marketing strategy implementation tools; (3) devices and technologies for communication; and (4) Cloud infrastructure to support the ecosystem.
It was studied optimized gamification and strategies to improve the costumer experience and encourage them to use mobile wallets. The ecosystem has more detailed management tool in the web version (desktop), for the functionalities considered more delicate to the user.
weWallet also provides the management of the family members wallets and has security strategies, such as locating the mobile wallet or blocking it in cases of theft..
Has systems that help the decision-making process by suggesting possible actions according to the brands goals. It was conceptualized algorithms for analysis tools, including data mining, machine learning, and Application Interfaces (APIs) that interconnect the system and manage notifications and alerts – for moblie marketing. The platform is useful to target audiences and therefore to personalize promotions and loyalty strategies.
It communicates via NFC, WIFI, Bluetooth (and Bluetooth Low Energy), QR Codes, SMS and others. The provision of information it’s processed in a Cloud to ensure the system performance.
NFC Link
NFC Link is a cloud-based technological platform that supports interactions between all the elements in the Near Field Communications (NFC) ecosystem. Acts as a Trusted Service Manager (TSM) to any mobile service that uses this type of technology. This solution is useful for managing NFC marketing campaigns – allowing brands to manage their tags, smart posters, and all NFC communications.
NFC link has two components: (1) the end user application and (2) the web browser backoffice.
The backoffice gives access to real-time reports and statistics, ables to quickly switch content for each tag and the creation and adjustment of campaigns according to the user’s goals.
NFC Link provides a good user experience, with easy access to information. It also makes it easy to share content on social media, schedule meetings or make calls.
The plataform analyses the customers’ consumption profiles, assisting in the recognition of their needs and on the prediction of future trends.
weTester
WeTester is a platform that provides the most diverse tests to web and mobile services, in real time. These tests aim to detect defects in the service provided. This platform analyzes internet connection speed, latency, VoIP, IPTV streaming, call quality, signal quality, battery consumption, etc.
The cloud serves as the basis for the entire process.
WeTester has two main components: (1) a portal and (2) a mobile application.
The entire process is simplified so that it is possible to perform all these tests in a systematic, timed, and detailed way.
Through the portal it is possible to manage, configure and schedule tests provided by weTeste, allowing to configure reports and alarms associated with tests, and manage devices.
WeTester mobile application, joints a series of technical information about the device, it is also possible to view all the tests that were performed on it, to view the reports and the associated records.
TELCOVISTA – Big Data Analytics Platform for Telco Operators
TelcoVista aimed to resolve some challenges faced by the operators, like the payment failures by consumers, frauds, the difficulty in using customer data to provide personalized and differentiated services and the fact that telecommunication is a very fierce industry, with high dropout rates.
TelcoVista has 3 major components: (1) Platform management and Big Data Analytics for operators (2) Cloud infrastructure to support the ecosystem (3) Account management tool for consumers.
The platform provides a detailed analysis of the characteristics and behaviors of consumers, that makes possible to promote and provide personalized products/services, in compliance with the privacy rules in force. It also ables the extraction and analysis of relevant information for the business through Business Intelligence.
Calculates the probability of each consumer becoming a source of bad debt or of abandoning the operator in a near future (churn) and defines credit provision models (smart scoring) according to some differentiating factors.
The platform ensures a secure storage and the fast process and access to information related to the operator’s business. It is also possible for the consumer to manage its account, to consult services, campaigns, and notifications.
ADAA – Intelligent and Collaborative Government Management System
ADAA is a management and decision support tool for government entities.
The platform ensured a management optimization of the different government services through tools and KPIs that support the decision-making process and the achievement of goals. It also intended the reduction of the existing fragmentation between government services through internal communication tools with easy access and usability. The intension was also to improve the collaboration between citizens and government entities and to increase of citizens’ knowledge about the government measures applied – through an app.
AMBRO
AMBRO consisted in an ecosystem for the functioning and support of intelligent personal assistants (IPAs) in the context of the Internet of Things (IoT). IPA is a software, capable of interacting with an individual, fulfilling their requests, predicting, suggesting and performing tasks by interacting with different sources of information and with other devices. AMBRO can, for example, independently turn on the toaster maker and the coffee machine, while heating the house and informing the user of the traffic status. These tasks are affected by many external variables such as location, available objects, permissions within the network, the platform training level, etc. During the project, an IPA was developed for smartphones (Android and iOS) and for smartwatches (Android OS), it was also created a web backoffice for the configuration of sensors in the environment, network gateways and a backend to support the entire ecosystem.
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